Expanding Digital Public Service Delivery through UMANG and DigiLocker
The Government of India is strengthening citizen-centric digital governance through the Digital India programme, with a focus on improving accessibility, efficiency and transparency in public service delivery. Platforms such as UMANG (Unified Mobile Application for New-age Governance) and DigiLocker are playing a key role in expanding access to government services and digital documents through secure, paperless and technology-enabled systems.
As of 31 July 2026, UMANG offered approximately 2,575 services across India, including 880 Central Government services and 1,695 State Government services. DigiLocker provided access to 5,437 types of documents and services, comprising 661 Central Government and 4,776 State Government offerings.
UMANG has crossed 11.66 crore registered users, with approximately 798 crore transactions recorded over the past three years. DigiLocker has more than 72.43 crore registered users, who accessed approximately 72.86 crore documents during the same period. These figures demonstrate the growing adoption of digital platforms for government-citizen interactions.
Strengthening Last-Mile Digital Governance
The Government is also expanding the Common Service Centre (CSC) network to bridge the digital divide in rural and remote areas. As of 30 June 2026, 4,07,122 CSCs were operational at the Gram Panchayat level. Importantly, 70,069 CSCs were being operated by Village Level Women Entrepreneurs, supporting both digital inclusion and women-led local entrepreneurship.
CSC infrastructure enables citizens to access a broad range of government and citizen-centric services, including banking, financial services, insurance, pension facilities and utility payments.
Key Governance Measures
– Mobile and Web Accessibility: UMANG and DigiLocker provide services through mobile applications and web platforms, enabling citizens to access public services remotely.
– Digital Public Infrastructure Integration: Integration with Aadhaar, e-Sign, API Setu and other digital public infrastructure components supports interoperable and streamlined service delivery.
– Paperless Governance: Digital authentication, document verification and consent-based sharing reduce dependence on physical documents and in-person visits.
– Digital Literacy: Initiatives such as PMGDISHA are helping strengthen digital capabilities and awareness, particularly in rural communities.
– Multilingual Accessibility: Availability of services in multiple Indian languages supports more inclusive digital governance.
– Continuous Service Expansion: Central and State Government departments are being progressively onboarded to increase the range of citizen-centric digital services and documents.
Governance Significance
The expansion of UMANG and DigiLocker reflects a shift from conventional, department-centric administration towards integrated, citizen-centric and digitally enabled governance. Their growing user base and transaction volumes indicate increasing public reliance on digital channels for accessing government services and official documents.
The combination of national digital platforms with the grassroots CSC network also strengthens the last-mile delivery architecture, ensuring that digital governance reaches citizens who may have limited access to smartphones, internet connectivity or digital skills.
Overall, the initiative contributes to ease of access, administrative efficiency, paperless service delivery, interoperability and greater digital inclusion, reinforcing the Digital India vision of technology-enabled and citizen-focused governance.
